Toyota Financial Services could move hundreds of jobs to Plano and other cities amid consolidation


Toyota Financial Services is consolidating its customer service operations, affecting 1,100 workers who will be given a chance to relocate to offices in Plano and two other cities.

The reorganization will consolidate the company’s customer service footprint from six locations to three, with Chandler, Ariz., and Alpharetta, Ga., joining Plano as key hubs. The locations will cover the western, central and eastern regions of the U.S.

About one-third of Toyota Financial’s jobs will be moved to the company’s existing regional dealer service centers in those cities. One of the customer service centers that will close, located in Cedar Rapids, Iowa, will displace 600 workers.

“We are excited about our plans to evolve our customer service operations to provide greater value to our customers and dealers and create stronger career opportunities for our team members,” the company said. “Our objective with this restructuring is to streamline TFS’ field office structure and invest in new technology to deliver better service to our customers.”

The move will take effect in 2022, according to Plano-based Toyota North America.

Toyota said it isn’t known yet how many jobs will move to Plano.

“Any future open positions available at each location will vary in part based on those team members’ decisions,” Toyota Financial Services spokesman Vincent Bray said in a statement. “Every team member in good standing who wants a position will continue to have one.”

Toyota Financial Services is the auto finance arm for Toyota in the U.S., with assets totaling nearly $126 billion. It employed 3,300 people as of March 31, 2020.


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