Telecommunications regulator BTRC has banned the sale of Grameenphone SIMs, the country’s top mobile phone operator, for failing to provide quality service. It is learned that the operator will not be able to sell the new SIM until further notice.
The information was confirmed by Posts and Telecommunications Minister Mustafa Jabbar. He said, “Despite our efforts, we have not seen any initiative to improve the quality of service of Grameenphone.” They will increase the customer, but not increase the quality of service, it cannot be allowed to happen. Until they improve the quality of service and improve it to a satisfactory level, there will be a ban on the sale of Grameenphone SIMs.
After approving the matter at noon on Wednesday (June 29), the BTRC sent a directive to Grameenphone. It is learned that the operator will be able to sell new SIMs only if it can ensure the quality of service to the customers.
Asked about this, BTRC Vice Chairman Subrata Roy Maitra confirmed the sale of Grameenphone SIMs on Wednesday afternoon.
In a statement, Grameenphone’s Head of Communication Khairul Basar said that Grameenphone is following the service standards of BTRC and ITU as well as the relevant standards in terms of service delivery. We are working closely with BTRC to continuously improve the quality of the network and services. We have taken various steps to modernize the network. We are assessing the situation to determine the next step with this ban.
According to a report published by BTRC, the number of Grameenphone subscribers till last May is 8 crore 49 lakh 50 thousand